Common Problems
- I'm getting disconnected from the mobile app.
- I can't stay connected to battle.net.
- My friends list isn't updating.
Before trying any of the following steps, check the BlizzardCS Twitter for any service interruptions.
- Make sure the app is updated to the latest version.
- If connected to a Wi-Fi network, switch to your mobile network.
- Close all other running apps on your device and try again.
- If you experience issues on an Android device, try clearing the cache data.
- Navigate to the Battle.net mobile app settings, press Clear Cache, then relaunch the app.
- Navigate to the Battle.net mobile app settings, press Clear Data, then relaunch the app.
Note: Clear Data restores the app to its default state. You will not lose any information.
- Restart your device and try again.
- Uninstall and resintall the application on your device.
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