Common Problems
- I can't open the Hearthstone shop on my computer, it says "Shop Closed"
- I get the error "Shop Closed" in Hearthstone on my computer
Note: Before trying the troubleshooting below, check to see if your account parental control settings need to be updated to allow access to the in-game shop. See this article for instructions.
My Hearthstone Account is New
If you are new to Hearthstone, you may receive this error if you haven't finished the set-up of your account. Close the game and visit your Account Settings.
In the Account Details section add your country of residence and, if you see a banner saying you didn't verify your email yet, click on "Resend Verification Email" and follow the prompts.
Please try to change your password. This should refresh your account and allow you to use our store.
If the problem continues, please contact us.
The error started after a game update
If this error happens after a game update check BlizzardCS on Twitter for breaking news and information on our services and try again later.
If the problem continues, try uninstalling and reinstalling your game or visit our Technical Support Forum.
Otherwise, you can find most Hearthstone products in our website.
Hearthstone Shop Closed on Mac Devices after Patch 29.2
We are aware of an issue in which the Hearthstone Shop is closed on Mac desktop devices after patch 29.2. While we work to quickly resolve the issue, please try to complete the purchase on either a PC or mobile device.