Common Problems
- I have received a mail to change my password but I didn't ask for it
If you have received a password reset email without requesting one, we recommend that you take steps to secure your account:
- Run a security scan to remove any viruses or malware infections.
- Update the password on your Battle.net account.
- Update the password on your email account.
- Add an authenticator to your account.
Note: Users who have not yet migrated their old Authenticator into the Battle.net Mobile app may receive an unexpected password reset to their registered email inbox so that they can migrate to the new Authenticator.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!