Blizzard Support Agents are present in a number of social media channels, which may help you find answers and information online more quickly than creating a ticket. If you have a question for us, we encourage you to check us out: 

Twitter

The @BlizzardCS Twitter feed is maintained by Blizzard Support Twitter Agents. These agents tweet frequent game status updates and news, along with providing some direction and advice to players with account issues. If you have a customer support related question, don't hesitate to reach out to us @BlizzardCS! 

Blizzard Support Forums

The Blizzard Support Forums are where Blizzard Support Forum Agents and knowledgeable members of the community team up to help address support related questions and technical issues. Blizzard agents, whose text appears in blue, moderate these message boards and will occasionally respond with advice or assistance. Reach out to us and the community at (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) and (StarCraft: Remastered).