Common Problems
- The Battle.net desktop app shows "Game is Running" but Diablo III doesn't launch.
- Diablo III window does not show after clicking play.
To fix any incompatibilities causing this problem, try the following steps:
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Update your drivers and operating system to resolve any compatibility issues.
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Reset your in-game options to resolve crashing and performance problems.
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Configure your security software's exception list to allow Blizzard applications to run.
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Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
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Run the repair tool to repair any damaged game files.
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Close all other applications to resolve software conflicts and free up resources.
Tried everything here?
If you have tried all of these steps and still require assistance, please visit our Technical Support Forum or contact us.
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