If you receive errors when loading your hero, try the following steps to solve the problem
Information about how to copy a Diablo III console save to a new game or console.
Information on bad Diablo III console game disc.
Information on how to restore your Diablo III character on console
Information on how to restore your Diablo III character
Information on the console demo for Diablo III.
Restoration requests for dead Hardcore heroes in D3/RoS.
Troubleshooting steps for resolving lock ups in Diablo III.
Troubleshooting steps to resolve performance problems in Diablo III.
What to do if you are unable to install or patch Diablo III