Failed to launch a critical file. Please close all other applications, temporarily deactivate your anti-virus software, and try again. Alternatively, log in as an administrator and try again.

How to obtain error logs for Blizzard games

Failed to launch a critical file. Please close all other applications, temporarily deactivate your anti-virus software, and try again. Alternatively, log in as an administrator and try again.

Troubleshooting black screen crashes in Heroes of the Storm.

Information about why you may not be able to post in the forums, and steps for how to fix it.

How to read and analyze WinMTR data in order to track down a potential connection issue.

How to read and analyze Pingplotter data in order to track down a potential connection issue.

How to attach an Authenticator to your Battle.net account

Battle.net or game account hacked or compromised

Slow and choppy gameplay in Heroes of the Storm can have a variety of causes.