If you have issues with the sound in your game, such as skipping, popping, screeching, or no sounds at all, follow the steps below to troubleshoot the problem.

Steps on how to create a new Administrator Profile.

During technical troubleshooting, it is sometimes necessary to fully uninstall and reinstall the Battle.net desktop app.

How to obtain error logs for Blizzard games

Damaged windows system files can cause a variety of issues playing games, and should be repaired to prevent problems.

How to change the language settings in your Blizzard games

Steps on how to close down background applications and processes.

Select the version of the game you purchased below for more information.

If you experience crashes, black screens, or performance problems while playing Overwatch on Xbox One, PlayStation 4 or Nintendo, follow the troubleshooting steps below.

How to redeem a code for a game, a product, or Blizzard Balance