Common Problems
- I just purchased a game with boleto, can you expedite the purchase?
- I just made a purchase via boleto, but I don't see the product I bought available
Boleto bancario, Oxxo, Farmacias, 7 Eleven, SPEI, and Cobro Express payments will be completed within 24 hours. However, if these payments are initiated on a Friday, weekend, or holiday, they may not process until the next business day.
It is important to note that customer support cannot speed up the payment processing or manually grant products. If you suspect there has been an error with your payment, contact support and attach a clear scan or photo of your boleto and receipt. Please check that the verification code on your receipt matches the barcode on your boleto; if it does not, you will need to contact the bank or retailer where the payment was made to fix the issue.
Note: Make sure the verification code on your receipt matches the barcode on your boleto. If it does not match, you will need to contact the bank or retailer where the boleto was paid.
Note: Make sure the verification code on your receipt matches the barcode on your boleto. If it does not match, you will need to contact the bank or retailer where the boleto was paid.