Mobile Authenticator - Resync Failed

Updated: 1 week ago
Article ID: 21105
Product:

Common Problems

  • I can't login because my authenticator code is not working.
  • I tried resyncing my authenticator but it gave me an error.

Your Authenticator codes may not work if the Authenticator app goes out of sync.

If you have a mobile Authenticator, click on Authenticator, then click Enter Code Manually. You should then see the option to tap Resync

You can also remove and reattach your current Authenticator

If the authenticator is still not resyncing ensure your account is secured, and if you have a physical authenticator, we can help you remove your authenticator