Common Problems
- When I use the character transfer token nothing happens, the character selection screen refreshes and I cannot complete the transfer.
- I successfully purchased a bundle of transfers, I claimed one, but the character is stuck.
- I used a character transfer token hours ago and the transfer didn't yet finish.
- Error: "You cannot log in until the character update process you recently initiated is complete."
You will encounter this problem if the character that you are transferring has any restricted conditions, such as mail in their mail box. Check our Character Transfer Restrictions article for a list of the things that can prevent your character from successfully transferring. Resolve those blockers, and try again.
If you cannot log in and have waited more than 24 hours for the transfer to complete, please contact us.
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