Common Problems
- My Runestone total went down by 8000 today, what happened?
- I recently purchased Runestones. Now I have a negative balance
- Where did my Runestones go?
Third Party Players
Blizzard has no access to orders placed through Google Play Store, iTunes or Amazon. Please contact your platform's store Customer Support for assistance.
PC Players on Battle.net
If your in-game currency balance goes negative due to a chargeback or refund on your account, you will need to add more of that currency to your account until your balance goes to zero or above. Gifted items you receive may also be refunded or chargeback by the friend who gifted you the product which will result in the product being removed.
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