Appealing a Silence, Suspension or Ban

Customer Support cannot answer questions about specific restrictions on a Battle.net account, but our Account Restrictions page has details on restrictions, including when those restrictions expire, and how to appeal, if applicable. We also send penalty details to the email address associated with the Battle.net Account. If you are unable to log in, you can recover access to your account on our Can't Log In page.

Before you submit an appeal, review the following:

• The account holder is responsible for the account's behavior. We apply penalties no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty. For additional information, visit our Code of Conduct.
• Repeated or abusive appeals won't help your case. Appeals sent after a final review may be ignored.
• If you believe your account was compromised, follow the steps listed on the Account Hacked support page.
• If your account is suspended or banned from the forums, refer to our Troubleshooting Forum Issues page.

If you would like to submit an appeal, review the Account Restrictions page.