Battle.net Game Refunds

World of Warcraft Refund

[Game Time]

Refund

1. The refund amount is calculated by deducting the usage amount [payment × (days used / contract days)] and a refund fee [10% of the remaining amount] from the payment.
   • If the remaining amount is less than KRW 10,000, a flat refund fee of KRW 1,000 is deducted.
   • The product is applied immediately upon purchase, and usage days are deducted. However, if you request a refund on the same day of purchase without any login history, the refund fee is waived. If you have remaining time from a previous paid product and the new product hasn't started yet, and you request a refund within 7 days of purchase, the refund fee is not charged.
2. The payment date and refund request date are each counted as one day.
3. If you purchased game time bundles such as "365/180 days + Mount" or "365/180 days + Mount + Pet", and request a refund before using all game time, the mount and pet will be revoked.
4. Even if the flat-rate plan was discounted due to a temporary promotion, the refund formula is applied based on the total payment amount.
   If the platform experiences downtime exceeding 72 hours within 30 days and the user terminates the contract, the refund is calculated by deducting the amount corresponding to the days the platform was used during the billing period from the monthly fee valid on the termination date.
5. If the game time special product includes Hearthstone card packs and the Hearthstone items have been opened, a refund is not possible.

Refund Formula

• Game Time: Based on usage days, calculate the remaining days.
  • Refund Amount = Payment - (Payment × Days Used / Total Days) - Refund Fee

[Transmog]

• Items including helmets are applied immediately upon purchase and cannot be refunded.

[Pets, Mounts, Toys]

• These items are previewable and applied immediately upon purchase, so refunds are not allowed.

[Expansion Bundles]

Midnight Hero/Mythic Bundle or Sha Infused Hero/Mythic Bundle

• Midnight Hero/Mythic Bundle: Refundable during pre-order period. If character upgrade or 30-day game time is used, that portion is excluded from the refund.
• Sha Infused Hero/Mythic Bundle: Refundable within 7 days of purchase. If any part of the bundle is used, refund is not possible.

Products Including Traveler’s Seal

• If purchased with real money and unused within 7 days, withdrawal is possible.
• Unused Traveler’s Seals are refundable, starting from the most recent order. Refund fees may apply.

[Game Service Products]

Character Transfer (N times), Faction Change (X times), Race Change (N times), Name Change (N times), Character Boost Service

• If any part of the product is used (i.e., applied in-game), refund is not possible.
• Refund is possible within 7 days of purchase if unused.
• Character change services are consumed starting from the most recent purchase.

Guild Services (Guild Server Transfer, Guild Faction Change, Guild Name Change)

• These services are non-refundable once purchased, as they are applied immediately.
• However, if a system error prevents proper application, withdrawal is possible at the user's request.

WoW Token

• Refundable within 7 days of purchase, unless used.
• Tokens listed on the auction house are considered used and are not refundable.
• Tokens purchased with gold from the auction house are not refundable.

[How to Request a Refund]

Please apply through https://kr.battle.net/support/help.

[Additional Notes]

1. Refund requests must be submitted from the account that made the payment.
2. Accounts permanently suspended due to policy violations are not eligible for refunds. Temporarily suspended accounts may request a refund for unused game time during the suspension.
3. If the remaining amount after fees is zero, refund is not possible.
4. Refunds (not cancellations) are only made to bank accounts under the name of the Battle.net account holder. Refunds are processed within 3 business days from the request date.
5. If paid via convenience store cash, contact customer support to cancel the payment, then visit the store with the receipt for a refund.
6. If paid with Cultureland, HappyMoney, TeenCash, Book&Life, or Smart Culture Gift Certificates:
   • If unused and canceled, refunded as points to the respective platform:
     • Cultureland: Cultureland
     • HappyMoney: HappyMoney
     • TeenCash: TeenCash
     • Book&Life: Book&Life
     • Smart Culture Gift Certificate: Refunded to the original PIN used. If lost, contact the seller.
   • If used, a 10% fee is deducted from the refund.
7. Gifting: Items gifted via the Battle.net shop are refundable within 7 days only if the license has not been registered. Once registered, even within 7 days, refund is not possible.