Common Problems
I purchased a Name Change and now I see a red error message that says "Error Name Change" in the character selection screenWe have received multiple reports of this issue and can confirm it is not working as intended. While our developers are working to resolve the underlying issue, you may want to contact Customer Support. Provided we can verify that you were impacted by this, we may be able to assist.
Check your order status, if the order is complete and it has been more than 24 hours please submit a ticket for assistance here.
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