Account Hacked

Updated: 3 days ago
Article ID: 9852

Common Problems

  • Account compromised
  • All items missing
  • Password changed

If you think your Battle.net account has been hacked, follow the steps below to regain access to your account and prevent future compromises:

  1. Use Account Recovery to recover your account. 
    • It is strongly recommended that you create a new, secure email address and include this new email when submitting your recovery request. 
  2. Secure your Battle.net Account and Computer to avoid being hacked again after you've regained access
  3. Once you've secured your computer, submit a ticket to recover your account
    • Note: Even if your email has been changed, you can still submit a support request without logging in. 
  4. While Customer Support reviews your case and restores access to your account, review the common methods at the bottom of the article which hackers use to steal your account

After reviewing your case, Customer Support will ask you to add a Battle.net Authenticator. The Battle.net Authenticator is the best security feature to keep your Battle.net account safe from hackers.

Select an option to learn more about how to protect your account from hackers.