You might be in a raid group! We also have some other steps to fix this issue.

Battle.net Appの「connect to」が間違ったサーバーに接続している場合の対処方法

Troubleshooting for error "Unable to identify version"

モバイルデバイスでイモータルの購入を行う際に「処理中です。お待ちください」というメッセージのトラブルシューティング

Your purchase is being processed. Please wait for the current transaction to complete before making additional purchases.

Your purchase is being processed. Please wait for the current transaction to complete before making additional purchases.

Refund policy for Heroes of the Storm in-game purchases.

Parental controls may prevent purchases on your account.

What to know if your abilities are missing during this scenario.

How to troubleshoot issues with starting this scenario if it will not allow you to queue.