Payments can fail for any number of reasons. This can be due to incorrect payment information, bank error, or an issue with the site. We recommend removing and re-adding your payment method before attempting to make another purchase.

If your financial statement shows a charge from Blizzard that you didn't approve, visit our Unauthorized Charge article.

Log in to your Transaction History and check your order status in the dropdown menu below.

  

If there is no order, it means your payment attempt was immediately rejected by your payment provider.

Before you try again:

  1. Clear the cache and cookies in your browser or try a different browser.
  2. If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.
  3. Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.

If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.

Your payment did not complete yet, your transaction is in progress.

Please wait until the order status changes to Complete. This can take up to 48 hours.

To avoid multiple temporary authorization holds of funds by your payment provider, do not make repeated attempts to transactions in progress. Authorization holds are a common banking practice and only your payment provider can remove an authorization hold.

Your payment did not complete.

You will not be charged for incomplete orders. Your payment provider might hold the funds for a while, even after your order was canceled or failed. These holds of funds are called authorization holds and are a common banking practice. Your payment provider should release your funds shortly. Only your payment provider can remove an authorization hold.

Before you try again:

  1. Clear the cache and cookies in your browser or try a different browser.
  2. If you were using a saved payment method, remove the payment method from your account and add it again. Make sure all information is accurate.
  3. Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.

If the problem persists, contact your payment provider for assistance or choose another of our Accepted Payment Methods.

Your payment did not complete. You will not be charged for incomplete orders.

Before you place a new order, please contact Customer Support.