Secure your email account

Contact your email provider and utilize their provided tools, such as two factor authentication, to secure your email account. Securing your email account is the first line of defense for protecting a Battle.net account that was created using that email. 

Use a Strong and unique Password

• A strong password uses a mix of numbers, letters, and symbols.
• You can use a phrase made up of multiple words—it's easier for you to remember, and harder for others to guess.
• Password managers can be helpful generating and storing more complex and secure passwords. 
• Don't use this password for any other accounts.
• Most importantly, never share your password with anyone!

RESET PASSWORD

 

Add an Authenticator

Two-step verification makes it extremely difficult for hackers to access your account, and you get some neat in-game items after adding one! Read the Battle.net Authenticator article for more information.

Note: Add a phone number to your account. Battle.net Phone Notifications can help you recover access to your account if you ever have problems with your authenticator. Additionally, SMS notifications can be enabled through your account's Communication Preferences to alert you to any account changes. 

ADD AUTHENTICATOR

 

Secure Your Computer

• Scan your computer for malware, keyloggers, and viruses. Check out our Security Software page for more information.
• Keep your operating system up to date. Your computer is less secure if you're missing critical security updates.

 

Friends and Family

Sharing experiences with your friends and family is great — sharing your account with them is not.

All of the authenticators and passwords in the world aren't going to mean a lot if your friends or family members have immediate access to your computer. While you may trust them, they may inadvertently expose your account to greater risk. Use the following best practices to make sure you're the only one using the account — don't let someone else get it banned.

1. Log out of your account or lock the computer every time you step away from the computer.
2. Do not let your friends or family know your password or the location of your authenticator.
3. Consider adding parental controls to your account to control in-game purchases and when and/or how long anyone can log in to play games on your account.