Common Problems
- I didn't get my Loot Box
- Where is my Loot Box?
Loot Boxes are available from weekly and event rewards, as well as earning 1 Legendary Loot box in the Free Battle Pass, and an additional 2 Legendary Loot boxes in the Premium Battle Pass.
If you appear to be missing a Loot Box, make sure that you are logging into the correct Battle.net account and that you have merged any console accounts with Overwatch progress to your Battle.net account. Unless you are logging in to the correct account and have the correct console accounts merged to it, you will not see your cosmetic items.
There are currently no known issues with delivery of Loot Boxes. If you experience a new issue, please report any suspected bug directly on the Overwatch Bug Report forum.
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