Error: Incompatible Third-Party Software

Updated: 1 week ago
Article ID: 379845

Common Problems

  • My game is crashing because software on my computer is interfering with the game.

Your game is crashing due to interference from third-party software.

  1. If you are using third-party software that alters or automates aspects of the game, you will need to uninstall that software
  2. If you are running security software (anitvirus, etc.), configure your security software to allow our game to be played
  3. If you were not provided with a path to the interfering software - shut down all other programs on your computer until you find the one that is preventing the game from running

Tried everything here?

If the previous troubleshooting steps didn't resolve the problem, you can ask the Blizzard player community for help on the tech support forums (if available) or other community gaming sites. Local computer or network technicians may also be able to help if you've exhausted all other resources.