What to do if you didn't receive a Hearthstone product after purchasing it on the Battle.net Shop or in-game on a desktop computer

Hearthstone items purchased on a mobile device were not delivered in the game.

Information on missing card packs or other content from a pre-purchase of a Hearthstone expansion.

What to do if you buy a Hearthstone product on the wrong region

Money reimbursement policy for orders of Call of Duty Points

Information on obtaining Catch-Up packs and what they include

What to do if you purchased a product that shortly after went on sale

Refund for recently purchased Ancient Coins, bundles, or Plunder Pass.

How card pack opening rules work in Hearthstone

Why you may not receive a guaranteed legendary after opening ten Hearthstone packs