Common Problems
- My D2R account was silenced
- I can't use the chat channel
- How can I appeal a silence?
We penalize your account if you are reported multiple times for spam, abusive chat, or inappropriate character names. The severity of this penalty increases each time we apply it to your account. These penalties begin with silences, but repeated violations can result in suspensions up to account closures.
For more information, visit our Account Restrictions page, which will have details on restrictions (including when those restrictions expire (and how to appeal, if applicable) that are active on a Battle.net Account. We also send penalty details to the email address associated with the Battle.net Account.