Common Problems
- My Diablo Immortal account was suspended.
- How can I appeal a ban?
Visit our Account Restrictions page, if one of your game licenses has been silenced, suspended, or closed due to a violation. This page will include details on restrictions (including when those restrictions expire (and how to appeal, if applicable) that are active on a Battle.net Account.
Before you submit an appeal, review the following:
- The account holder is responsible for the account's behavior. We apply penalties no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty.
- Repeated or abusive appeals won't help your case. Appeals sent after a final review may be ignored.
- If you believe your account was compromised, follow the steps listed on the Account Hacked support page.
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