Can't Refund Item Purchased With Obsidian Fragment

Updated: 3 months ago
Article ID: 374077
Product:

Common Problems

  • I bought an item with Obsidian Fragments but can't sell it back to a vendor for the fragments.

Most items can be refunded by selling it back to any vendor within two hours. If you log out after purchasing the item, the timer will continue to count down.

To prevent mistakes, whenever an action removes the refund timer, the game will pop-up a confirmation message that you need to acknowledge and accept. For example, when you equip, enchant, upgrade, or transmog the item.

Customer Support does not refund items. If your refund timer has expired you can keep, sell, or destroy the item.