Can't Start Quest - A Chilling Summons

Our developers have investigated reports regarding this issue and have not identified any bugs. We encourage players to explore various resources, such as online guides, or discuss the matter with other players on our forums. Customer Support cannot offer hints or workarounds for this matter. Customer Support cannot provide hints on gameplay mechanics or intent of design.

If you discover a new issue or if you have further information about a potential unverified bug, please submit a new Bug report.

Note: Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.

Special Callouts

• Characters above level 48 may need to pick up the intro quest for Shadowlands manually from Darion Mograine in your main faction city. It may also be available from the the faction quest board.
• If your account has unlocked Chromie Time, and you are below level 48, you can visit Chromie in their faction's main city and choose the Shadowlands campaign.