What to do if player asks to refund item bought with Obsidian Fragments

Information about refunding Undermine Crests

Information on refunding items purchased with Kej.

Information regarding the restoration of items in Diablo Immortal.

What to do if after a class change in Diablo Immortal, the wrong placeholder gear is provided to your character.

Player reporting a Tier item has been removed from their Season of Discovery Character

Information about how loot works in older content raids and dungeons.

Finding answers about an Artifact Appearance's availability or the method to obtain it.

What to do if you upgraded the wrong item by accident

Why stats on an item change when you convert it with the Catalyst